After-sales & Parts

After-sales & parts built for Africa

After-sales support is the foundation of long-term brand success in Africa. Craftora provides Chinese automakers with a complete service, warranty, and parts infrastructure across 30+ African countries, ensuring every vehicle can be properly inspected, repaired, supplied, and supported from day one.

We protect your brand, your customers, and your long-term market reputation.

Services

Seven Core Services

Everything needed to support vehicles across the continent

1. PDI: Pre-Delivery Inspection

Before any vehicle reaches a customer, Craftora ensures each unit passes a standardized Pre-Delivery Inspection across all markets. PDI includes:

Full mechanical and electrical checks
Battery health and charging verification (for EVs/NEVs)
Fluid levels, tire pressure, safety items
Software updates and calibrations
Road test
Documentation through ShopOfficer

This ensures your vehicles enter the market with consistent quality and fewer early-stage issues.

2. Workshop Network Across 40+ Countries

Craftora activates a continent-wide service footprint using:

OEMs launch with instant after-sales coverage, removing years of setup time.

3. Technician Training & Certification

We train and certify technicians across key African markets to match OEM service standards. Training covers:

Electrical and mechanical diagnostics
EV and hybrid systems
High-voltage safety
Battery replacement procedures
Warranty processing
OEM repair steps inside ShopOfficer

Your repair quality remains consistent across all markets.

4. Warranty Management

Craftora manages the full warranty ecosystem, and OEMs maintain full control. Using ShopOfficer, our proprietary software, OEMs can:

Review warranty claim submissions
Approve or deny warranty work in real-time
Set authorization rules by region
Monitor claim history and repair patterns
Track technician notes and service photos/videos
Ensure only authorized repairs are billed

Workshops submit claims digitally. OEMs approve digitally. Everything is logged and transparent. This system prevents abuse, reduces costs, and strengthens brand reliability.

5. ShopOfficer: Digital After-sales Infrastructure

Every certified workshop operates on ShopOfficer, Craftora’s advanced automotive after-sales platform. OEMs gain:

This creates a unified, controlled after-sales experience across 40+ markets.

6. Regional Parts Hubs Inside Africa

Craftora operates regional parts warehouses inside Africa to ensure stable stock levels and fast delivery. Benefits for OEMs:

Faster parts delivery
Lower logistics costs
Fewer shipment delays
Better warranty turnaround time
Strong price control
Greater customer satisfaction

OEMs no longer need to ship parts separately into each African market.

7. Telematics, Safety & Monitoring

For fleets and commercial operators, Craftora offers:

This reduces downtime and increases vehicle life.

Our foundation

We protect your brand, your customers, and your long-term market reputation. After-sales support is the foundation of long-term success in Africa. Craftora provides Chinese automakers with a complete service, warranty, and parts infrastructure across 30+ African countries.

Service Records

Standardized quality checks before customer delivery

Warranty Approvals

Digital claims with instant OEM authorization

Parts Ordering

Integrated system for fast component availability

The Craftora After-sales Advantage

Active after-sales presence across 30+ African countries

Fast, reliable parts availability from African hubs

Full PDI process before vehicles reach customers

Consistent repair quality and service standards

Workshop network powered by on-ground Craftora teams

One partner managing the entire service and parts ecosystem

Warranty approval and denial through ShopOfficer

Protect your brand with Africa's most complete after-sales system

With Craftora, Chinese automakers enter Africa with a professional, well-structured, and digitally managed service network already in place.